Booking a cruise experience with Viator in 1000 Islands, Canada turned into a nightmare for me and my six friends. Despite their offer to rebook with a promise of reimbursing the original payment of CAD 380, I've been left paying twice with no sign of the refund after a month. Each week, I spend 45 minutes on calls with customer support, only to be assured that someone will address the issue, yet there's been no progress. Viator's customer service has been abysmal, leaving me feeling scammed into rebooking and utterly disappointed in their lack of resolution!