In June I traveled to Paris and previously purchased a Skip the line tour and Lift to the Summit to the Effel Tower. A few days before our tour we were told the lift was no working and we would get a refund but can use the skip the line portion of the ticket. When we arrived that day the lift was working and our tickets were not valid. We went to 3 different people working there and they would not let us use them. We eventually paid for our own tickets to walk up to the second floor of the Eiffel Tower. When I reached out to Viator . I was told to do a refund request. It was denied two times. I never did get my partial refund from my previously paid ticket. Very disappointing, first of all saying that the lift wasn't working when it actually was working that day and second that we paid over $150 and then had to pay an additional $14 per person to walk up the Eiffel Tower. Needless to say I will not be using viator them to anyone ever again.