This company is unethical do not book with them. I got the complete run around when I asked to credit my fee to a future date rather than the date I inadvertently booked (default to yesterday’s date). I tried to resolve this via What’s App and continued to get nonsensical AI-generated responses. I then finally got another email saying Viator would not honor my request to simply move my reservation to August 2 when we will actually be in London. Pathetic. I will never go through this company again to book any tour in ANY city!
10 months ago
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