Beware of this site … I made the mistake of bookibg an excursion with Viator! Always book through your cruise line. We could not sell yesterday late afternoon, which caused a delay for us to arrive in Ketchitan today. Tried to get my money back from Viator or Clan House Tours. They will not do it, said I was three hours late and canceling. I had no idea the ship wasn’t going to start because of mechanical problems! These two companies don’t care it’s your loss not theirs. They will not do it, said I was three hours late and canceling. I had no idea the ship wasn’t going to start because of mechanical problems! These two companies don’t care it’s your loss not theirs. Viater has the most terrible customer service and they will not do the right thing and reimburse you in such a situation. Stay away from them.