I never had a problem with Viatour… until I had a problem. Turns out, they have deplorable standards for their vendors to accurately advertise and supply the tour they describe. Customer service would corporate speak and double talk you with nonsense and irrelevant excuses if you ask for a even partial refund due to the provider not fulfilling it’s tour description. It’s a sham of customer service. Once they have your money, you’re at the mercy of their vendor and they really don’t care if the vendors are falsely advertising.
11 months ago
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