Luxury Boat to James Bond Islands with Lunch and Sunset Dinner Phuket, Thailand Horrible customer service Horrible customer service! I tried to cancel my reservation online 5 days before the excursion but the website didn't give me a confirmation or anything when I kept hitting cancel booking so I sent an email to ask them to confirm cancellation. No responses. Days later they email me to get more details for the excursion to which I responded that I canceled with proof and they email me from a new thread avoiding my email yet again. This happened 3 times. Now the day of event comes and they show up as if I haven't communicated enough that I canceled, no one would confirm with me so I had no way to know if it went through or not. They charged me and now they can send me an email about their 24 hr cancellation policy! Disgusting.