*Scam Alert: Avoid Viator and Chicago 360 Tour* *1/5 Stars - No Refund for Canceled Tickets* I'm extremely disappointed and frustrated with Chicago 360 Tour. I booked two tickets through their website for [9/11], but due to unforeseen circumstances, I had to cancel my trip. Despite their advertised "refund policy," Chicago 360 Tour has refused to refund my money. Multiple attempts to contact their customer service have been ignored or met with generic responses. *Details:* - Booking Reference: [1180104761] - Date: [9/11] - Tickets: 2 x Adult Tickets - Reason for Cancellation: [9/11 Memorial Day] *Warning Signs:* - Poor communication - Unresponsive customer service - No clear refund policy *Advice:* Avoid Chicago 360 Tour at all costs! Their business practices are questionable, and they do not stand by their advertised policies. Look elsewhere for reliable tour operators. *Reported to:* - Better Business Bureau (BBB) - Federal Trade Commission (FTC) - Viator