Overall, I have not had many issues with choosing Viator. But when I booked my tours in Krakow, Poland, I should have been told up front that you would not pick me up at my hotel. The website specified hotel pick up but only after I booked the tours did I learn that you did not pick up at my hotel. I think you should have a list of hotels for us to pick from so that we are certain you will pick us up and not have to find other transportation.
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