Booked a tour in Turkey 4 weeks before I travelled. I messaged the night before to check pick up time to be told no tour as not enough people from the area I'm staying in. No refund given despite several messages and phone calls to Viator. They have had my money now for 9 weeks. I'm now trying to claim back through the bank. Tours look good value but many are not going ahead and customer service is non existent.
5 months ago
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