I booked a trip from Miami to Key West that included dolphin watching and snorkeling. The bus ride was pleasant, with great views from the top. During the journey, I received a text with the details, but I didn’t realize that it only included snorkeling, despite having paid extra for dolphin watching. When I returned to Miami, I called the company, and they initially told me they would issue a partial credit. However, I later received an email stating they wouldn’t be providing any credit. I would advise staying away from this company if you want to avoid issues during your vacation."