Very disappointing customer service. We had a tour booked in Paris which was not as described. Contacted the vendor in the first instance for a partial refund only to be completely dismissed. We turned to Viator who our booking was with, and was again repeatedly dismissed by Viator. Viator sided with the vendor rather than the customer. So if you don’t get what you paid for or what was advertised, Viator takes no liability for their site and descriptions. We were a pretty frequent user of Viator before this instance, but would not recommend for future bookings off the back of this experience.