We were going on holiday to Dubrovnik, book 3 separate tours with them. Unfortunately on departure day Monarch airlines went bust, so I found alternative flights the day after. As I was due to go on a Viator tour that day I asked them to transfer it to another day/alternative destination. They replied "Oh ring the local operator", I did, they said "contact Viator". Rang Viator - "no it's out of our hands, ring the local operator". NOT IMPRESSED £150 gone.
7 years ago
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