I Booked 2 trips in Nepal in Feb 2019 named “Explore Entire Pokhara (Sarangkot - Stupa - Begnas Lake - Fewa Lake -Water fall)” and “Bhaktapur Heritage City and Nagarkot Mt Everest View Comfortable Trip by Car”. I booked this specially in advanced because of the “English speaking tour guide” option really appealed to us. We could not have been more disappointed. Neither trip driver spoke English - they were drivers NOT tour guides (not their fault but that’s not what we paid for) we learned nothing about the areas other than looking round them and we were totally ripped off for the experience. The drivers couldn’t even tell us where they were taking us which in the pitch black at 5am is scary. You can pay drivers at your hotel to do the same tours for a half the price. Do NOT book with Viator, source the trips locally yourself. Would not recommend this company. Oh and they don’t have a complaints procedure which is convenient!