We booked a tour for cruise excursion to Florence/Pisa. We called Viator and talked to a lady with the first name "Lin". She was very patient, friendly and helpful. We later checked the tour provider's website and found that the provider offered senior rate. My wife and I are both over 65. We sent an email asking if they would honor that rate. They responded within 24 hours and credited back the difference. For a middle man, I feel that they did a great job.
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