Do not use Viator, I booked a family day tour in Germany to visit castles with the kids and they accepted my booking and issued a confirmation number then cancelled on the day of traveling. When I called, I was talked over, the supervisor raised his voice and kept repeating that the "confirmation" number is not a confirmation nr, it is really an itinerary number, they have nothing available to replace it, everything is sold out, said good bye and hung up.
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