I was really disappointed by the service provided by Viator in my Moulin Rouge Show in Paris last weekend. Given the Paris strikes I was not able to get in time to Paris to go to the show. This was a issue happening to thousands of tourists in Paris in the last week and everywhere else I was offered options and reschedule my bookings. At the box office I was directed to speak to Viator to find out my options. Viator first response was that nothing could be done as I was marked as a NO-SHOW. I went back and reaffirmed my disappointment, a £25 voucher was offered as sign of good will, these tickets were close to £200 pounds and this voucher seemed very inconsiderable. I went back again and Viator finally confirmed they would contact Moulin Rouge to look into the this matter further. The response came after 24 hours re-confirming their previous outcome and without any other options. I expected that given the high profile of this show there would be policies in place to deal with this kind of situations. This was completely out of my control and I trust Viator would be a great host. Instead I had a company only caring about profit and not being able to secure the experiences they offer under extreme situations. The last response received from Viator was quite abrupt, I was told "this decision is final. No further consideration will be given to this request." This is really disappointing for a company selling experiences abroad, we, as clients, trust Viator to look after our experiences and protect our investment in extreme situations as strikes. I would really think twice before buying any experiences with Viator and do not expect much from their customer service. Andre, London