I bough t a pair of shoes online and they arrived two weeks later than expected. with the Covid outbreak I let it slide. The shoes were too wide and they will not let me send them back. They just keep pushing me off. I would NEVER by another pair of shoes from them! Below are their responses to my request for a refund. Dear customer, We are sorry for the trouble. Is it possible to make a compensation of 30% to you and you keep this item? Thank you so much for your kind understanding and support. Best regards Sunny Dear customer, We feel sorry for the inconvenience caused. If you return you will bear the expensive shipping fee, it's not worthy. Is it possible to keep the items? And we will refund 20% to you. Hope you like it. Thank you Sunny Dear customer, We feel so sorry for the inconvenience caused to you. The return address is temporarily unavailable, it's so upset that you are not satisfied with our product, we will accept your kindly advice and improve our customer service and products. We still want to offer a partial refund to compensate you, please accept it. Thanks and best regards Kathy