I have held off writing this review in hope that my review could be improved by a prompt refund. Unfortunately, I am unable to write a good review, as despite having ONE email from them stating they have issued a refund, in return for my many, I have NOT had a refund.. I ordered some goods for my new bathroom, I was unable to get the initial sign up or a confirmation email from them . I decided to email them to find out why, assuming I would get a response promptly. My response said they would take 7 working days to return my email. This prompted me to look at them beyond Trust Pilot. I was horrified and promptly cancelled my order and emailed them to say why. A few days later they had taken my money, I am emailed again, they responded with in 7 working days, and said they had issued a refund. This was a few weeks ago now, and I have received nothing and no response to my chase up emails to find out where my money is. I will never ever use them again. As stated at the start I waited and was hopeful I could write a good review of my prompt refund. I can’t. PLEASE DO NOT USE