NO phone number to call when things go wrong. BATH did not arrive on tracked time or that day, had installer plus team hanging around as its a heavy item. Live Chat is not fit for purpose, they are unable to CALL Manufacturer only log a complaint. Asked for Number to call Manufacturer directly was declined this info. Saturday was told they would reach Manufacturer Monday/Tues the same story, turns out they have to wait possibly 3-5 days for Manufacturer to respond. How easy is it to pick up the phone. All whilst we have no Bath. AVOID at all COSTS you have been warned.