Victoria plum use a courier that has a specific order of distribution, they know it takes longer than direct delivery. We have had a nightmare with Victoria plum, many phone calls later, they promised delivery for our date. So the courier send email and tell us it has been received into their hub, which then is passed on to the delivery depot, who then send it out to customer, this process of course can take up to a week to then be received by customer. What has infuriated me was that we had an option to order the bath which would enable our plumber to go ahead with work, but as they promised delivery for agreed date we of course didn’t order the bath from elsewhere. We have been told that Victoria plum use this courier regularly and know of the delivery structure so my question is why tell me I will receive my order, when in actual fact it will only arrive at the courier hub on that date, which we have had to put our plumber and his electrician etc on hold, which means my bathroom will take longer to be completed. I can’t recommend Victoria plum, thanks to them my bathroom is going to be a building site for longer than necessary. I have serious health issues that this has also interfered with, the stress and the upheaval is unbearable. I now understand why there is no telephone number available for queries. They do not have to deal with them. I agree with you all an appalling service. This is no reflection on the courier service, they were most helpful in explaining how they work and Victoria plum know this.