Terrible, and service even worse Ordered and paid for next day delivery. Actually took 6 days to arrive, delaying project. The item itself was inadequately packaged, so damaged and unusable on arrival. Eg the bath had no packaging at all over 90% of its area, it didn't come in a box, or even wrapped in any significant packaging for the most part. There is no way of contacting Victoria Plum, apart from their online chat, and on occasions even that showed as "unavailable" during normal office hours. My experience was it took me 90 minutes wait as standard to get through to an online chat operator. Victoria Plums customer service operators were inefficient, and would ask the same questions, and need the information repeating multiple times. Eventually refunded after a further 6 days delay. My experience was that Victoria Plum are a terrible, incompetent company, and I'd advise everyone to avoid them.