AVOID AVOID AVOID Just terrible service and poor standard of product. You cannot speak to anyone when there is a problem just a bot then chat. Firstly I confirmed delivery for the majority of the order only despite written assurances it did not turn up. This meant I had al the tradesmen booked in for the week but nothing for them to do. VP just had no interest and said it was my responsibility. Other small issues arose such as a towel rail arriving with no fittings. All this hampered the job as the builders had to wait till the plumber could fit etc. The final straw was the thermostatic shower valve had a crack in it and was useless. VP told me a replacement would be sent but then said it was discontinued and no alternative was available as it had very specific non standard dimensions. This means all the tiles have to come off to gain access and to re-plumb for a new size, extra expense for me but VP could not care less. They offered me a refund which never arrived so I had to chase them again and again to get it issued. Customer service and quality of products are awful, would never use them again and certainly never recommend.