This has been one of the most abysmal examples of customer service I've ever experienced. Zero communication, they take the money then just hand everything off to couriers. Takes anywhere between 20 mins and 1+ hour to get through to their phone line. When you do speak to them, you get a different version of events every time. You ask to be called back and it never happens. Apparently the delivery has taken a long time as I live in Aberdeen. You'd honestly think it was Australia. I'm pretty certain that me ordering on 7th October and them not dispatching until 24th is nothing to do with where I live anyway. I'm about ready to phone them and tell them to keep their toilet, but literally can't face sitting on hold for an hour. Its no wonder that they don't allow reviews on their google or facebook profile.