Complete shambles from the offset 1) first delivery missing an item with repeat delivery arranged 2) second delivery didnt show up despite 3 calls reassuring me it would be coming with the last advising me to stay in for the evening as they 'could' be running late. Complete waste of a day 3) third delivery showed up at the wrong time with forgotten item 4 ) quidco cashback declined for no reason 5 ) unused item needing to be returned £40 collection fee for this small box that weighs literally nothing. (2/3 of the price of the item) All in all dreadful service considering we had spent nearly £3000 with them and would never use again or recomend to anyone.