I ordered a complete bathroom set (shower, bath, basin and toilet). The plumber installing the bath found a screw did not fit with the bath waste as it was too short and there was no thread. I have called for the correct size screw to be sent, this has required two phone calls, two online chats and a referral to the tech team. I was told I would hear within 24 hours back from the tech team, however this time has exceeded. The fiasco over the screw has required pictures of the waste (why I don't know), which staff should know what it looks like. I have experienced an online chat with a very rude person. The first call I made, I somehow was cut off. I have wasted at least 3 hours trying to sort out a screw part replacement, which still remains unresolved. Follow up care is abysmal.