Ideal standard tesi semi pedestal basin initially out of stock. Then delivered - smashed to smithereens. 2nd delivery - sink cracked. 3rd delivery - sink cracked. Customer services obfuscated, said there was no manager; my builder had to insist a manager phoned him. They made little effort to sort the problem other than repeatedly resending a sink, and now they're out of stock again so I will probably have to have a sink I don't want that's going to cost me more!!! The problem? A China sink delivered in a cardboard box, no additional packaging to protect it. DO NOT SHOP WITH VICTORIA PLUMB. My building project and tradesmen are being severely delayed with associated costs. SHOP ELSEWHERE - with a company that DOES care about providing good customer service and a product that is fit for purpose. My experience is that Victoria Plumb does NOT. VERY ANGRY AND FRUSTRATED CUSTOMER 😡😠🤯