We ordered a new toilet pan. There was no evidence of any damage or fault. Having installed the toilet, after a few months we noticed a leak onto the floor from under the toilet pan. We called out our plumber and he found a manufacturing defect. Contacted Victorian Plumbing who immediately scheduled a replacement but absolutely refused to entertain reimbursing our (£200+) plumbing costs, thankfully there was not significant damage to our property! Very poor quality product ( Nova Square Rimless Back to wall toilet pan). Avoid this company and/or this product. The casting holes underneath had not been properly sealed by the manufacturers. Very displeased!