The experience of purchasing from was mixed. Their pricing is competitive. Delivery timescales were clearly stated and met. Communication for ordering and delivery was good. The negative part of the experience was that, in my opinion, one of the products purchased was not fit for purpose. The item in question is a shower tray and glass screen pack (Mode 8mm walk in left handed glass panel pack with stone shower tray). The tray is 1200mm and screen was 680mm (although listed as 700mm). Water from the shower easily misses the screen and escapes onto the floor. It is just too short and the floor is soaking after every use. Therefore, it is our opinion that the pack is not fit for purpose.  We had to buy a second, longer, screen (900mm). This cost another £200. The pack as it was sold is just not fit for purpose. A review on the product listing on their website was left to inform others of this issue. But that review it not shown on the website because it has not been ‘approved’ by VictoriaPlumb. Their customer services response to raising this was: ‘The product which you purchased EK128 is exactly as pictured on the website, because there is nothing wrong with the product your review may not be seen as relevant and not published.’ The items were exactly as pictured, that’s correct. But they’re not fit for purpose and shouldn’t be packaged together. The screen needs to be longer (and the size listed needs to be accurate). In summary, the sales service is great. Most of the products are good. But the shower screen pack and after sales service was disappointing.
3 years ago
Read Reviews has a 1.6 average rating from 87 reviews

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