VictoriaPlum.com Reviews

Name: VictoriaPlum.com
Address: VictoriaPlum.com,Bridgehead Business Park,, Hessle
Rating: 1.62

1.6 Rating 95 Reviews

15 %

of reviewers recommend VictoriaPlum.com

Company Reviews

Questions

Metrics

1.6

Based on 95 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01482 379952

Email:

info@victoriaplum.com

Location:

VictoriaPlum.com,Bridgehead Business Park,
Hessle
HU13 0DG

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VictoriaPlum.com 1 star review on 9th August 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No way of getting hold of anyone. Paid £50 for a faster delivery which has now been delayed almost a week. Builders on site waiting to install. Emails have been sent but no response. Basically money taken and you’re on your own . Will never use this company again”

Helpful Report

Posted 1 week ago

“The delivery service is awful and they cannot seem to deliver during working hours. I have waited four weeks now and my order has not arrived.”

Helpful Report

Posted 1 month ago

“Awful company. Sent a tap that had appalling water pressure. Our plumber filmed three videos to demonstrate it was the tap and nothing else. New tap (from elsewhere) solved the problem. They won’t refund us on their terrible tap. AVOID.”

Helpful Report

Posted 2 months ago

“Awful. Please don’t use this company. There’s no doubt that the website is appealing, and the tool to calculate the required number of tiles to cover a bathroom is neat and user-friendly. However therein lies the problem (and the deception): all the effort has been put into encouraging you to buy but, once they have your sale, the ensuing customer experience is clearly something they care nothing about. The delivery companies (they use a number of them) are terrible; the customer service provided by their call centre is ineffective and toothless with hollow promises made without any subsequent follow-through. One comment stands out in particular: ‘Our supplier might take 24 hours to respond because they are busy selling other things.’ This after i had already explained that their failure to deliver on the agreed date was putting my wife’s discharge from hospital at riask.”

Helpful Report

Posted 2 months ago

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Posted 3 months ago

“Absolutely appalling. Delivery company is a joke and very rude. My bathroom was weeks late and partial sent to the wrong address. One time the truck arrived without the bathroom. The truck was rammed full and dangerously overloaded.”

Helpful Report

Posted 4 months ago

“Terrible company Please do not use. After paying £60 to return a Radiator they are refusing to refund me because it arrived back damaged. I never even opened the packaging Please look at the photos this is the damage which the company says makes the item non refundable and disposed of after 14 days. I’ve opened a dispute horrible company”

Helpful Report

Posted 4 months ago

“WISH I HAD READ THESE REVIEWS SOONER! PLEASE DON'T USE THIS INCOMPETENT COMPANY. Wish there we're minus stars to give. Thought this was a well known big professional company, but it is not. There is no customer service, it is a joke. You have to talk to a robot then eventually a different person each time who doesn't understand or help. Don't even bother trying to call. My bath was delivered damaged. They sent a panel as a replacement, instead of a new bath. Eager to come collect their wrongly delivered new panel. I'm left with a broken bath I have to dispose of (told them i cant lift it!) and no bath yet. It's been over a month and my builders leave soon so won't be able to fit it if it arrives. Victoria plum keep emailing saying my new bath is postponed again and again, so still waiting..”

Helpful Report

Posted 5 months ago

“Bought a bath, missing a leg, we can’t return as it went past 7 days but didn’t realise that the leg type was 2 steel bars that went lengthways so didn’t know it was missing one, also they sent wrong bath panel but again was past 7 days and also when the lot came they didn’t have our names on so the guy just presumed the panel was ours, all around not a great service so now stuck with a bath and panel that we can’t use”

Helpful Report

Posted 6 months ago

“We ordered a toilet on 22nd May 2024 for delivery on 28th May 2024. When the toilet arrived it was smashed. After far too much debate (and no apology) a second delivery was arranged for 31st May. That arrived and was also smashed. Victoria Plum said the earliest delivery of another toilet would be 6th June. I asked to speak to a manager, they said there wasn't onein duty. After much debate, I hung up. I phoned back, couldn't hear the person so I hung up. I phoned back, again couldn't hear the person so I hung up. I phoned back, got through and asked to speak to a manager. They initially said its Friday, I asked what that had to do with anything, I'm a manager and work Fridays! They eventually found a manager who was decent and empathetic. He said the earliest would be 5th June and he offered £20 as an apology!! I asked why they couldn't arrange an alternative courier and some nonsense reason was given. If a customer needs something due to a company error, and the cureent courier couldn't deliver why not go out of contract? They didn't. So I've cancelled the order. Still awaiting confirmation and the refund...worried that might be the next battle.”

Helpful Report

Posted 6 months ago

“Redeliver, Redeliver and Redeliver My finished bathroom looks great! I spend well over £1100 on a full bath room set. BUT upon delivery of 13 boxes there was 1 missing, victoria plum was fast to rearrange new delivery date for where the delivery driver told me he does not have the box in his van. So victoria plum arranged delivery again where 3rd attempt and 2 weeks later I finally got my full bathroom set... After losing the convenience of having full bathroom set delivered for quick refit ( I have a young family a working bathroom is important) .rearranging the builder 3 times .taking time off work to be available for the delivery .spending about 1 hour 15 in total in a queue or speaking to victoria plum on the phone to sort out missing box. After explaining the inconvenience of all the above to victoria plum they decided I'm entitled to whopping £40 compensation. I feel the £40 is almost laughable the overall service was not great I will not be ordering from victoria plum again and I will urge family and friends to do the same. Overall it not worth all the hassle and I actually lost money from taking days off work and re-arranging the builder multiple times! I found the whole experience exhausting and the pitiful £40 was a cherry on top .”

Helpful Report

Posted 6 months ago

“VICTORIAPLUM.COM absolutely disgusting service as a tradesmen I will never use you again item arrived damaged/couldn't resolve via phone 1hr wait/ finally sorted via email waited 7DAYS for replacement/ and to finally finish off the great experience just been woken up 6.30am by delivery driver rattling on the door with toilet delivery when I ask to check it for damage before accepting he said no and drove off. IF THE WAS MINUS STARS YOU WOULD GET THEM. ***** IF YOU WANT A GREAT SERVICE AND QUALITY PRODUCTS AND SERVICES USE Victorianplumbing.Com ******”

VictoriaPlum.com 1 star review on 17th May 2024

Helpful Report

Posted 6 months ago

“Appalling. Wrong WC delivered. Impossible to contact by 'phone. LiveChat unbelievably awful. Ticket raised, but every email they send me, my response is returned as they don't have any record of my email address!! They're emailing me so how bonkers is that?? Do not buy from them. They'll take your money then refuse to refund when they deliver thd wrong item.”

Helpful Report

Posted 7 months ago

“I have now spent hours on hold, but we are now in week five of bathroom issues. We chose Victoria Plum because of previous experiences with quality and felt that given the renovation state of our house and level of commitment elsewhere, it would be a sensible plan to use the design service and order from one place so that a very experienced bathroom fitter could fit the bathroom in one go and enable us to deal with that in one process. This has failed. The design person appears to have made a crucial mistake with the translation of design into suitable products. The sink and unit supplied as part of the overall design does not match what I signed off. There is no glazing at the back of the sink indicating that should sit flush against the wall, but due to the design of the unit, it does not, leaving a gap of about an inch, which coupled with a tap which wasn't long enough causes water to fall down the back aside from being visually odd and this is not what we signed off on the design. In addition, I'm not very happy with the sink as it doesn't fully drain and leaves puddles, but that appears to be a design fault of the sink itself. According to the website, plus the design team have failed to supply any alternatives, there are no options to replace this sink without ripping out the entire run of cabinets which we are not prepared to do as environmentally that is awful, not to mention we'd have to bring back the bathroom fitter. We got agreement that a FOC plinth is sent that we can then use to create a back panel to fix the gap and make a splashback ledge. There are additional costs relating to this - the design team made the mistake and have appeared to accept responsibility. With that in mind, we requested a relevant refund or compensation to pay for our bathroom fitter to return to fix the issue, replace the tap which also had a refund issued for clearly accepting responsibility for it not being long enough. There is a matching colour silicone we also have to purchase to enable this fix to work. The simplest way to deal with this is to refund the sink. I have now spent hours on hold at personal cost to me with work time. This was supposed to be easy with a reputable company, but right now I am facing extra costs and no resolution or decent customer service. I now know that this company was in administration and was sold to new owners. If they are serious about this brand continuing, then there needs to be proper customer service that reacts appropriately and with speed. Being on hold for hours, not receiving emails, customer service people constantly breaking promises to return calls, not receiving responses for five days ... and it goes on. One of the trade team did outline some disappointing policies that the rest of the team do not seem to be aware of - one that states no compensation, no matter what so be warned - if it goes wrong you have no way of getting it sorted. In addition its worth noting the other issues: 1. damage found on one of the cabinets 2. damage found to toilet seat - new one sent out without the need to return the original 3. worktop was questionably the wrong one - the quality level was of a cheap £30 style, not the £189 that was charged us, refunded and collected. 4. tap added by Design was too small for sink, refund sent, no request to collect. 5. FOC plinth sent was incorrect, requiring yet more calls/delays.”

Helpful Report

Posted 7 months ago

“Awful company, in buy a enclosed shower from them months in advance and they then tell me it’s out of stock two days before delivery. I but a new one on the chat system where the guy is completely useless and I have to help him figure out the product numbers. They then don’t come with all the items on the day and then tell me it can be sent later today or tomorrow. No one contacts me so I call them Up and then get told it will be sent 3 days after installation is meant to begin, and they can’t make any special arrangements for their mistakes, which they have made over and over again. I ask is there any compensation or anything can do and the answer is no. I am never using this company again and I will tell everyone not to use it. Awful customer service!”

Helpful Report

Posted 7 months ago

“Bought abathroom vanity unit with basin in January. Stored parcel unopened till my bathroom fitter opened a box a month later. Basin was delivered broken. Contacted Victoria Plum but their excuse is 7 days fault/damaged goods policy. Tried to request replacement but they refuse libility now. Please don't do the same misteake like me and don't buy from this seller. I've lost over £300.”

Helpful Report

Posted 8 months ago

“Ordered and paid for a complete bathroom package in February but delivery not until May. For other reasons decided to cancel end of March. Their refund policy is after 14 working days. Appalling. Take your money in a flash and hang on to it for as long as possible for doing absolutely nothing.”

Helpful Report

Posted 8 months ago

“Absolute shambles of a company, avoid at all costs, placed an order, it arrived damaged, replacement sent, not delivered, replacement sent again 2 days later, not delivered, I've wasted 2 days of my working week waiting for the delivery, avoid using this company”

Helpful Report

Posted 8 months ago

“Took my money, delivered incomplete items then completely refused to rectify. Avoid and use a reputable company like Plumbworld, these are total crooks.”

Helpful Report

Posted 8 months ago

“Awful experience and awful customer service. I bought a TOILET for next day delivery, as I needed one urgently. Driver calls me the following day at 7am telling me they will be delivering my parcel shortly. The toilet was never delivered however and concierge couldn’t find it. Upon calling customer service, I finally get proof of delivery (a photo showing a TINY box - clearly NOT a toilet). Customer service asks me to pick it up, open it and send them a photo showing that that’s not… a toilet! The parcel was not even addressed to myself and with a different postcode on. This was a huge inconvenience, as i had to personally go to the property (i don’t live nearby) and send proof of the non-delivery. Once received proof, customer service was insisting on re-delivering the toilet, which given the circumstances, the already ridiculous experience and the fact that I didn’t need it anymore (had to go buy it from a shop), I said no to and asked for a refund. The refund is allegedly been authorised, but it won’t be released UNTIL i return the parcel which they mistakenly delivered, asked me to open and send a photo of. This implies me going back there, wasting further my time. Not that I am not intending on returning it, but as a matter of principle, the refund should be immediate and regardless of them being able to pick up their parcel. Stay away from this company, I bet half (if not more) of the good reviews are from their relatives.”

Helpful Report

Posted 9 months ago

VictoriaPlum.com is rated 1.6 based on 95 reviews