VictoriaPlum.com Reviews

"Terrible from start to finish. Ordered entire bathroom including tiles. Tiles didn\u2019t arrive. After much chasing (all via chatbot as you can\u2019t speak to anyone), I was initially advised to keep waiting, then subsequently told they would arrive two months later and that if I wanted to cancel the order I would need to go via the chatbot again. Bath was delivered damaged but didn\u2019t discover until after 7 days (as had to tell bathroom fitters to stand down whilst I sourced new tiles). Asked VP for refund given it was damaged. After waiting 4 days for a response was told no refunds could be given outside the 7 day window. It is dishonest to list tiles as being in stock, providing a delivery date and taking my money, only to notify me they aren\u2019t actually in stock after I chased them (no attempt to proactively notify me). I also think their rigidity over the returns policy is outrageous given the circumstances - and frankly any circumstances. Most companies allow 28 days for returns. Would never use this company again. If I could give less than one star I would."

"Terrible from start to finish. Ordered entire bathroom including tiles. Tiles didn\u2019t arrive. After much chasing (all via chatbot as you can\u2019t speak to anyone), I was initially advised to keep waiting, then subsequently told they would arrive two months later and that if I wanted to cancel the order I would need to go via the chatbot again. Bath was delivered damaged but didn\u2019t discover until after 7 days (as had to tell bathroom fitters to stand down whilst I sourced new tiles). Asked VP for refund given it was damaged. After waiting 4 days for a response was told no refunds could be given outside the 7 day window. It is dishonest to list tiles as being in stock, providing a delivery date and taking my money, only to notify me they aren\u2019t actually in stock after I chased them (no attempt to proactively notify me). I also think their rigidity over the returns policy is outrageous given the circumstances - and frankly any circumstances. Most companies allow 28 days for returns. Would never use this company again. If I could give less than one star I would."

"Shocking. Product was rubbish, ordered a toilet and the lid didn\u2019t fit, also the base was wonky so doesn\u2019t flat on the floor I have been trying to contact them but can only speak to a chat system, was told I would have to pay \u00a359.99 for a collection of the faulty product which I declined, they then said as it was faulty they would collect it and I would get a date via email. This hasn\u2019t happened yet. I am without a toilet and now out of pocket. \r\nI would never use this company again, better to Doran\u2019s a bit more money to get a better product and better customer service."

"Shocking. Product was rubbish, ordered a toilet and the lid didn\u2019t fit, also the base was wonky so doesn\u2019t flat on the floor I have been trying to contact them but can only speak to a chat system, was told I would have to pay \u00a359.99 for a collection of the faulty product which I declined, they then said as it was faulty they would collect it and I would get a date via email. This hasn\u2019t happened yet. I am without a toilet and now out of pocket. \r\nI would never use this company again, better to Doran\u2019s a bit more money to get a better product and better customer service."

"Shocking. Product was rubbish, ordered a toilet and the lid didn\u2019t fit, also the base was wonky so doesn\u2019t flat on the floor I have been trying to contact them but can only speak to a chat system, was told I would have to pay \u00a359.99 for a collection of the faulty product which I declined, they then said as it was faulty they would collect it and I would get a date via email. This hasn\u2019t happened yet. I am without a toilet and now out of pocket. \r\nI would never use this company again, better to Doran\u2019s a bit more money to get a better product and better customer service."

"Victora Plum has given me the worst and most unprofessional service I have ever experienced.\r\nIt has been utterly pathetic. I have been left waiting for over a month to order a single functional toilet. So far, I am at 4 attempted deliveries with no working toilet to show for it. I\u2019ve had 2 deliveries, that just never showed up with no way to track them and no word from the company to say that they won\u2019t be coming.\r\nI now had two deliveries that have arrived broken and unusable, and in once case dangerously shattered. Both arriving over a month late. As a result, I am considerably out of pocket, with builders waiting for this simple but key component that just keeps not arriving in a useable state. \r\nVictora Plum couriers have refused to take the defective toilets away and so now have two useless and dangerous, broken toilets sitting in my living room just in time for Christmas. \r\nAppalling customer service via the online portal with humans that try every lie possible to get out of doing what is right or will do the minimum necessary only if really pushed. A total refusal to take a simple phone call or attach a single human to try and resolve the issue from start to finish.\r\nThis means that each time I must start the story from the beginning again and again. Each time I reach out this story is getting more and more unbelievably farcical. Easily the worse customer experience I or any of my contractors have ever heard off. Victora plum is a total must avoid!"

"I don't normally make these posts but we have had the most appalling experience with VictoriaPlum.com and wanted to make sure that nobody else ends up in the situation we are in. Even their CEO has showed no interest in remedying the situation. \r\n\r\nTheir professionalism and work ethic has been appalling, with building regulations breached including live cables being left hanging from our wall without being made safe. They have charged us high end prices but put in cheap materials, have put uneven tiling with huge gaps and some cracked, have put pipes diagonally across cupboards and bent and sealed pipeworks in ways which would have resulted in leaks and blockages further down the line. Other people in the trade have even queried whether he is a plumber. They also lay underflooring to try to hide the problems but this was not level and was so high the door scraped it. They have also tried to charge us for things they told us would be included in the price and they asked us for recommendations for an electrician, even though this should have been provided by them. When we raised these issues we were continually dismissed, they tried to just cover up the issues and they even said we were \"pains in the ass\". \r\n\r\nEventually, despite them trying to force us otherwise, we got the worker removed. However, they then said they could not bring in anybody else for nearly 3 weeks. This means we are without a sink, bath or shower for more than this time. Additionally we had to bring in our own worker to rectify some of the issues to make the toilet usable in this time as he had removed screws and just balanced it on wood, meaning we had to hover over it. \r\n\r\nDue to the low quality work we requested a detailed cost breakdown of the quote 5 times but apparently this does not exist. Clearly they have pulled a number out of thin air to make maximum profit. They refuse to discuss how they will remedy all of the issues and whether they will replace the tiling which is not level or adequate and falls off with little force. They also refuse to discuss compensation until they have finished and we are paying for the work, meaning we will see nothing for these issues and the stress and turmoil we are going through. \r\n\r\nTheir CEO is aware of all of these issues but just forwarded our email back to the people we are already dealing with, showing no accountability for his company. Clearly they don't adhere to their values of being honourable, bold, dedicated and creative. We are currently in the process of trying to cancel their service so we can be done with this nightmare and we can hire somebody else to finish the work to a decent standard. Do not use this company if doing any work in future. It is not work the effort, time and headache."