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VictoriaPlum.com Reviews

1.6 Rating 89 Reviews

15 %

of reviewers recommend VictoriaPlum.com

Company Reviews

1.6

Based on 89 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01482 379952

Email:

info@victoriaplum.com

Location:

VictoriaPlum.com,Bridgehead Business Park,
Hessle
HU13 0DG

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VictoriaPlum.com 1 star review on 15th June 2024

VictoriaPlum.com 1 star review on 31st May 2024

VictoriaPlum.com 1 star review on 31st May 2024

VictoriaPlum.com 1 star review on 31st May 2024

VictoriaPlum.com 1 star review on 31st May 2024

VictoriaPlum.com 1 star review on 31st May 2024

VictoriaPlum.com 1 star review on 31st May 2024

19

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went into administration, taking money and only delivering half my order. The bad thing? They are now a new company - again Victoria Plum - but using the old companies TrustPilot score of 4.5/5 New Company proving it's as unethical as the old one”

Posted 9 months ago

“Impossible to return poor quality Item, nobody came on collection date, there is no way to talk to their customer service. Absolut rubbish, I've lost 260£...”

Posted 9 months ago

“Company has gone into a pre-package administration, owning customers, suppliers & installers £24.3 million. Yet they are still trading as if nothing at all has happened. Avoid like the plague. Go find yourself a decent local independent instead.”

Posted 9 months ago

“Faulty item collected three weeks ago, no refund. Email from them yesterday said they would not be supporting refunds now and to try our credit card company. We paid by debit card so have lost 350 pounds. I have heard that they are still taking orders. Beware as even when delivered, the products are not that good even if not actually faulty, we bought a vanity unit that was difficult to plum as the measurements shown on website was incorrect and also the supplied sink with it does not fit squarely on top so there are too large gaps. The shower cubical was difficult to fit. The Bath panel was just ok. Not happy.”

Posted 9 months ago

“Terrible from start to finish. Ordered entire bathroom including tiles. Tiles didn’t arrive. After much chasing (all via chatbot as you can’t speak to anyone), I was initially advised to keep waiting, then subsequently told they would arrive two months later and that if I wanted to cancel the order I would need to go via the chatbot again. Bath was delivered damaged but didn’t discover until after 7 days (as had to tell bathroom fitters to stand down whilst I sourced new tiles). Asked VP for refund given it was damaged. After waiting 4 days for a response was told no refunds could be given outside the 7 day window. It is dishonest to list tiles as being in stock, providing a delivery date and taking my money, only to notify me they aren’t actually in stock after I chased them (no attempt to proactively notify me). I also think their rigidity over the returns policy is outrageous given the circumstances - and frankly any circumstances. Most companies allow 28 days for returns. Would never use this company again. If I could give less than one star I would.”

VictoriaPlum.com 1 star review on 28th September 2023

VictoriaPlum.com 1 star review on 28th September 2023

Posted 9 months ago

“Appalling service at Victoria Plum. I ordered a water softener costing £565 and the money was immediately debited from my account. After not honouring 2 ‘delivery’ dates (both were cancelled), Victoria Plum informed me the water is not in stock and they have no idea when it will be. I cancelled my order but have received no confirmation that a refund is being processed. Meanwhile, this company has taken a large sum of money for an item they do not have. BEWARE this company and I cannot recommend them in any way. APPALLING service and absolute disregard for customers and their money. I waited online for almost an hour to be connected to their ‘live chat’ and had to give up. There is no Customer Service and no accessible refund system. Worst company I have dealt with.”

Posted 10 months ago

“Update - 20th September No response from Victoria Plum yet again! No response from their Chatbot System. They still owe us £159.00 for the damaged sink unit and still haven't supplied us with the correct Bathroom Panel. My wife is going to try again to contact Victoria Plum and I will now start the ball rolling with contacting Trading Standards. If anyone out there is thinking of buying anything from this company then please read my review and my recommendation would be to give them a very wide berth and go elsewhere - The way they treat customer is disgraceful! Update: Just seen the patronising response from Victoria Plum. How are you expected to check every single component in every single box prior to the Tradesman arriving when has has been booked in months before to arrive the next day after the delivery??? Yep, it is the customer’s fault again - Incredible!!!! Second Update: Replacement panel has been received and it is the wrong size!! Surprise, surprise, no response received as of yet received from Beverley regarding when we will receive our refund. What a shower this lot is!! (Excuse the pun) Customer service and quality?? You’re having a laugh!!! Latest Update - 15th September: No refund as of yet! (Hundreds of pounds) No response from Beverley as of yet! Still cannot get through to Victoria Plum through their abysmal Chatbot service! “Nobody is here right now” is the constant message we always get No person to contact! Awful, awful experience – Victoria Plum, you must be seeing my comments on here and not even to respond, allowing me to communicate the shambolic way you treat customers is beyond me. If this situation and my refund is not resolved on Monday 18th then my next email will be to the trading standards and the ombudsman. Shocking way to treat customer who have spent hundreds of pounds with you! Latest Update: Monday 18th September Refund received for the toilet unit, still waiting for a refund on the sink unit (£159.00) reference number: OSCAPACK4 Communication problems yet again - Called the Victoria bot twice, have been issued a ticket promising to respond via email and surprise, surprise - No eMail. Still have not responded regarding the incorrect size bath panel. Every time, there is communication via the Victoria bot, there is never an advisor available - What is the point of having this Bot??? Victoria Plum - Refund for the sink panel and confirmation of when we will receive the replacement bath panel by end of play tomorrow or all of this communication will be sent to trading standards. The experience we have recently received from Victoria Plum has been disgraceful. 50% of our bathroom components delivered were broken (Sink surround, Toilet surround, Bathroom panel moreover they must have been boxed this up knowing they were broken from the Warehouse) Customer service was shocking – Live chat offered only, no option to speak to a human being which resulted in my wife spending an hour and a half to resolve these issues – Trying to save money on customer service resources is more costly to them and more importantly, more costly to us and wastes our time. Significant disruption has been caused not only to us but also the person fitting the bathroom, luckily, we have a downstairs toilet otherwise that would be an interesting situation!!! The components that were broken are now not in stock and we would have had to wait until October for delivery so without a bathroom for another 4-6 weeks. Unsure what these people think we would do in terms of washing and using the loo, clearly don’t care, so we have had to buy replacement units ourselves costing several hundred pounds. Lastly, I will be keeping an eye out for how long the refund will take to come through otherwise I will be reporting them to trading standards. To summarise, poor quality, poor service, poor experience and would never use this lot again and suggest you never use them either!!”

Posted 10 months ago

“Fraud. They obtained my order by committing to a 2 week delivery slot and 30 seconds after I'd signed the credit agreement said it will now take 4 months. Fraud plain and simple.”

Posted 11 months ago

“Zero customer service for retail customers. Only offer live chat with hours long wait.”

Posted 11 months ago

“Avoid the hustle Worst company and customer service. 1. I had to take a day off for the delivery, however, the courier cancelled the delivery right at the door, since they forgot to load the item into the van. 2. Checked the items upon receipt and the measurements did not match the website diagram. 3. A painful chat session was required with their customer service department. It appears most of the diagrams on their website are inaccurate. A second chat session needed to process a refund. We arranged for the items to be picked up on July 15th. 4. On the 19 th Jul less than 3% refunded, and on another painful chat session they said the full ammount willbe refunded, per their policy ( It can take up to 14 days however it is usually quicker than this). 5. On the 3rd Aug, no refund and upon entering another chat session, they said (It can take up to 14 days however it is usually quicker than this) and this is on the day 19 after collection and day 17 after first partial refund. The customer service can only be contacted via automated chatsystem.”

Posted 11 months ago

“Installed a bathroom last year , now leaking. IMPOSSIBLE to get them to contact me about the issue. Everything is on line they don't bother with real humans talking to u Avoid at all costs”

Posted 1 year ago

“Some of the worst customer service I have ever experienced. A part was missing from a shower door I ordered. 2 months later and 6 failed attempts to replace the part. Still not received. Absolutely abysmal”

Posted 1 year ago

“Delivery company used by VP have no customer care....dropped and broke a toilet pan but still wanted to deliver it....other goods received damaged......no telephone number for customer services. Another item sent back not wanted.....no refund received....absolutely rubbish to deal with...online help offered by a bot.....no help at all. Would never buy from these again!”

Posted 1 year ago

“I ordered a shower screen, they said I had missed the delivery, I told them we must have not herd them knocking, on the chat (you can’t talk to anyone) said they should have used the Ring door bell, it is linked to three mobile phones, he said the driver would have done that, refused to believe us, so if wanted it redeemed would cost another £36 Or I could cancel it, I cancelled it, I now have to call again as still waiting for money back. Surprisingly bad company!!!”

Posted 1 year ago

“STAY CLEAR!! They charge you a different amount to what is shown in your basket. Supposedly apply a trade discount which is removed at the point of sale. Delivery was supposed to be free but they charged £14.99. Called them to get this rectified and the advisor constantly spoke over the top, not willing to help, couldn't even tell me what discount had been applied, refused to seek further information to speak to someone more senior. All in all stay well away if you don't want be fraudulently charged an incorrect amount!!”

Posted 1 year ago

“The worst company I have never dealt with! Bad customer service (if you even manage to get hold of them), product does not arrive in time if at all, location to collect the parcel is a dodgy shop that I was literally scared to go to, the whole thing is a complete nightmare. Don't buy from there even if they seem cheap!!!!!!!!!”

Posted 1 year ago

“Very bad company. Everything is fine as long as what you buy works... I have contacted them many times for a faulty shower they have sold me, but I could not get neither real answer neither a replacement. I have bought a full bathroom from them and many of the items were scratched or faulty at first look. For these, I have got a replacement since I have contacted straight away but for some of the items I got faulty replcements again and I had to contact them again and again. Now, the shower does not work properly and I cannot get any answer from them. Horrible!”

Posted 1 year ago

“I would say. Do NOT order grom them. There is NO contact with them after The sell. Useless Company. Never ever again!!!!”

Posted 1 year ago

“Don't use them! They are happy to take your money and it's all good as long as everything is fine. If you need any help you won't get it. The guy I spoke to at costumer service was a joke. It's a hardship to have anything changed and we made a mistake too. No way to get an extra panel,not even a colour code to match the unit. We were told to get a new unit. Plastic fittings and parts are flimsy. Cistern unit hardly fit. I went with their recommendation and had to cut the side of the panel so the toilet sits in the middle? Out of the 3 units it was the little middle part that was ok. I wish I ordered from someone else!”

Posted 1 year ago

“Terrible company. Sold me a faulty, unsafe shower enclosure and then refused to let me return for a refund. I opened a Paypal case, which I won, but I had to return it which I could not find a courier to do (2 metre glass panels). £500 down the drain. Would not recommend!!!”

Posted 1 year ago

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VictoriaPlum.com is rated 1.6 based on 89 reviews