Orderd an entire bathroom suite on 3rd Decemeber and paid extra to have a named delivery day of the 21st Decemeber. I did my due dilligence and only orderd items that were in stock and available for next day delivery at the time. Being in the trade I opened a trade account with them at the time as it was the first time I had ordered from them. I had a delivery confirmation email on the 19th at 7am to say it was all booked in for the 21st. At 1pm on the 19th I get another email stating the vanity unit was out of stock and would now be delivered on the 9th January. Annoying but these things happen. Then on the 5th January another email stating it will now be delivered on the 18th January! That a lead time of nearly 7 weeks as apposed to the advertised next day and 4 weeks later than the paid for delivery date! I paid for the item when it was in stock and extra for a named delivery day. I assume they sold my unit as I had a later delivery date paid for, with the hope they would get more stock in in time for mine to go out.....they didnt! I cancled the Item imediately and recieved an email confirmation stating I would recieve the refund within 3 to 6 working days. next day I recieve a refund of £14.99...the delivery charge. 7 days later and still no sign of the £200+ refund for the unit. Thats pushing 7 weeks they have had the money for the unit with no unit to give me. Customer services just keep saying sorry and i even had a manager end the chat screen on me as he couldn't do any more than raise it as urgent with the finance team. No attempt to compensate me for the lost time and numerous phone calls on hold...just an empty sorry. Trade team were useless and stated the same unhelpful comments....Im suppposed to have a trade account manager asigned but have never managed to get through to him. No attempt to keep me as a trade client has been made and I have sourced everything from better companies. This is not how you treat anyone, let alone someone who is self employed and relying on your services to make a living. Dont trust anything the website states and do yourself a favour and use anyone accept them!
4 months ago
Read Reviews has a 1.7 average rating from 85 reviews

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