Awful experience and awful customer service. I bought a TOILET for next day delivery, as I needed one urgently. Driver calls me the following day at 7am telling me they will be delivering my parcel shortly. The toilet was never delivered however and concierge couldn’t find it. Upon calling customer service, I finally get proof of delivery (a photo showing a TINY box - clearly NOT a toilet). Customer service asks me to pick it up, open it and send them a photo showing that that’s not… a toilet! The parcel was not even addressed to myself and with a different postcode on. This was a huge inconvenience, as i had to personally go to the property (i don’t live nearby) and send proof of the non-delivery. Once received proof, customer service was insisting on re-delivering the toilet, which given the circumstances, the already ridiculous experience and the fact that I didn’t need it anymore (had to go buy it from a shop), I said no to and asked for a refund. The refund is allegedly been authorised, but it won’t be released UNTIL i return the parcel which they mistakenly delivered, asked me to open and send a photo of. This implies me going back there, wasting further my time. Not that I am not intending on returning it, but as a matter of principle, the refund should be immediate and regardless of them being able to pick up their parcel. Stay away from this company, I bet half (if not more) of the good reviews are from their relatives.