Nick Johns
Update - 20th September No response from Victoria Plum yet again! No response from their Chatbot System. They still owe us £159.00 for the damaged sink unit and still haven't supplied us with the correct Bathroom Panel. My wife is going to try again to contact Victoria Plum and I will now start the ball rolling with contacting Trading Standards. If anyone out there is thinking of buying anything from this company then please read my review and my recommendation would be to give them a very wide berth and go elsewhere - The way they treat customer is disgraceful! Update: Just seen the patronising response from Victoria Plum. How are you expected to check every single component in every single box prior to the Tradesman arriving when has has been booked in months before to arrive the next day after the delivery??? Yep, it is the customer’s fault again - Incredible!!!! Second Update: Replacement panel has been received and it is the wrong size!! Surprise, surprise, no response received as of yet received from Beverley regarding when we will receive our refund. What a shower this lot is!! (Excuse the pun) Customer service and quality?? You’re having a laugh!!! Latest Update - 15th September: No refund as of yet! (Hundreds of pounds) No response from Beverley as of yet! Still cannot get through to Victoria Plum through their abysmal Chatbot service! “Nobody is here right now” is the constant message we always get No person to contact! Awful, awful experience – Victoria Plum, you must be seeing my comments on here and not even to respond, allowing me to communicate the shambolic way you treat customers is beyond me. If this situation and my refund is not resolved on Monday 18th then my next email will be to the trading standards and the ombudsman. Shocking way to treat customer who have spent hundreds of pounds with you! Latest Update: Monday 18th September Refund received for the toilet unit, still waiting for a refund on the sink unit (£159.00) reference number: OSCAPACK4 Communication problems yet again - Called the Victoria bot twice, have been issued a ticket promising to respond via email and surprise, surprise - No eMail. Still have not responded regarding the incorrect size bath panel. Every time, there is communication via the Victoria bot, there is never an advisor available - What is the point of having this Bot??? Victoria Plum - Refund for the sink panel and confirmation of when we will receive the replacement bath panel by end of play tomorrow or all of this communication will be sent to trading standards. The experience we have recently received from Victoria Plum has been disgraceful. 50% of our bathroom components delivered were broken (Sink surround, Toilet surround, Bathroom panel moreover they must have been boxed this up knowing they were broken from the Warehouse) Customer service was shocking – Live chat offered only, no option to speak to a human being which resulted in my wife spending an hour and a half to resolve these issues – Trying to save money on customer service resources is more costly to them and more importantly, more costly to us and wastes our time. Significant disruption has been caused not only to us but also the person fitting the bathroom, luckily, we have a downstairs toilet otherwise that would be an interesting situation!!! The components that were broken are now not in stock and we would have had to wait until October for delivery so without a bathroom for another 4-6 weeks. Unsure what these people think we would do in terms of washing and using the loo, clearly don’t care, so we have had to buy replacement units ourselves costing several hundred pounds. Lastly, I will be keeping an eye out for how long the refund will take to come through otherwise I will be reporting them to trading standards. To summarise, poor quality, poor service, poor experience and would never use this lot again and suggest you never use them either!!
8 months ago
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VictoriaPlum.com has a 1.7 average rating from 85 reviews

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