Avoid the hustle
Worst company and customer service.
1. I had to take a day off for the delivery, however, the courier cancelled the delivery right at the door, since they forgot to load the item into the van.
2. Checked the items upon receipt and the measurements did not match the website diagram.
3. A painful chat session was required with their customer service department. It appears most of the diagrams on their website are inaccurate. A second chat session needed to process a refund. We arranged for the items to be picked up on July 15th.
4. On the 19 th Jul less than 3% refunded, and on another painful chat session they said the full ammount willbe refunded, per their policy ( It can take up to 14 days however it is usually quicker than this).
5. On the 3rd Aug, no refund and upon entering another chat session, they said (It can take up to 14 days however it is usually quicker than this) and this is on the day 19 after collection and day 17 after first partial refund.
The customer service can only be contacted via automated chatsystem.
9 months ago
VictoriaPlum.com has a
1.7
average rating
from
82
reviews
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