Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

VictoriaPlum.com Reviews

1.6 Rating 89 Reviews

15 %

of reviewers recommend VictoriaPlum.com

Company Reviews

1.6

Based on 89 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01482 379952

Email:

info@victoriaplum.com

Location:

VictoriaPlum.com,Bridgehead Business Park,
Hessle
HU13 0DG

Write Your review

Tell us how VictoriaPlum.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VictoriaPlum.com 1 star review on 15th June 2024

VictoriaPlum.com 1 star review on 31st May 2024

VictoriaPlum.com 1 star review on 31st May 2024

VictoriaPlum.com 1 star review on 31st May 2024

VictoriaPlum.com 1 star review on 31st May 2024

VictoriaPlum.com 1 star review on 31st May 2024

VictoriaPlum.com 1 star review on 31st May 2024

19

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first item was damaged then waited over a month for a refund despite being told it was 7-14 days. constantly told I would get an an email with an update. didn't receive one bit of communication. Second item just never turned up so again went for a refund. After 4 weeks was told it had 'gone to the wrong department' so had another 14 days to wait. absolutely terrible customer service. No apology, no thank you, just fobbed off constantly”

Posted 2 years ago

“Terrible customer service. Faulty item and been waiting for over a month for a refund Do not bother.”

Posted 2 years ago

“This company have no direct phone utility so you cannot talk with anyone if you have a problem. They have a ridiculous system where you chat with a robot and eventually you get to talk to an online human with big gaps between every bit of the conversation which is frustrating. Customer after care is non existent ,do not use.”

Posted 2 years ago

“If I could leave zero stars I would! Customer service is absolutely shocking. Can't rate the item as never received it. Can't speak to anyone over the phone as the only provide a virtual chat service, useless, someone just following a tick box form. I paid for next day delivery only to be told parcel force never received my item. Victoria plum offered replacement for delivery 4 days later than it should have arrived but couldn't guarantee this. I screen shot the conversation as couldn't believe what I was reading! Will never use again”

Posted 2 years ago

“No email or phone contact available for customers????...only form of contact (retail customers) is via their CHAT bot....queues are always HUGE, (e.g. last time I entered it I was no.46)...and often need to wait 45-60mins just for someone to reply to you......so bad....”

Posted 2 years ago

“If i could give no stars then i would have, terrible service. they cancelled my order in transit. tell me I'm getting refund when they don't even know what they are refunding me. on clarification on refunded items they are taking 20% of the price i paid i could go on. but ive wasted enough time on them Disgusting”

Posted 3 years ago

“Great all round service and products. Fast delivery well packaged. would recommend this company”

Posted 3 years ago

“AVOID AVOID AVOID. Design & Install...Delivery late, then wrong, then broken, then late again. Their fitters were incompetent, didn't follow the design, damaged multiple components, didn't take care in the home and COVID Care was none existent. Took 8 weeks to fit a Bath, Toilet and Sink. Absolute Joke. Complaints team are useless, Customer Services worse.”

Posted 3 years ago

“The experience of purchasing from VictoriaPlum.com was mixed. Their pricing is competitive. Delivery timescales were clearly stated and met. Communication for ordering and delivery was good. The negative part of the experience was that, in my opinion, one of the products purchased was not fit for purpose. The item in question is a shower tray and glass screen pack (Mode 8mm walk in left handed glass panel pack with stone shower tray). The tray is 1200mm and screen was 680mm (although listed as 700mm). Water from the shower easily misses the screen and escapes onto the floor. It is just too short and the floor is soaking after every use. Therefore, it is our opinion that the pack is not fit for purpose. We had to buy a second, longer, screen (900mm). This cost another £200. The pack as it was sold is just not fit for purpose. A review on the product listing on their website was left to inform others of this issue. But that review it not shown on the website because it has not been ‘approved’ by VictoriaPlumb. Their customer services response to raising this was: ‘The product which you purchased EK128 is exactly as pictured on the website, because there is nothing wrong with the product your review may not be seen as relevant and not published.’ The items were exactly as pictured, that’s correct. But they’re not fit for purpose and shouldn’t be packaged together. The screen needs to be longer (and the size listed needs to be accurate). In summary, the sales service is great. Most of the products are good. But the shower screen pack and after sales service was disappointing.”

Posted 3 years ago

“I will never use Victoria Plum again and would not recommend them, we have purchased a toilet that clearly has a crack in it, we have taken many pictures of it and they are saying it needs to be checked with the manufacturer. We paid our money to Victoria Plum they should replace the broken toilet (that was delivered broken) or refund us and they should sort it out with the manufacturer! Terrible service, I have had to contact trading standards to get them involved!”

Posted 4 years ago

“Do not buy from them. I bought a toilet unit which the plumber was unable to fit. he was unable to secure the unit to the wall because of the design of it, giving him no gap, so manufacturing design fault. I had no refund from them and now had to purchase another full unit from high street plumbing merchant. You safe money in the long run.”

Posted 4 years ago

“No quibble returns? Really? Utter rubbish. Bought a shower enclosure and tray. Originally, the website search engine brought up a shower tray/enclosure that was outside of the parameters of what I had entered. (i was not to know this at the time). The search displayed a tile view of several enclosures. I saw what I liked acording to the parameters entered and clicked 'add to basket' in the tile view of the serch engine. Low and behold, when it arrived, it was too big. This was not my fault. Unfortunately There was nothing else available from Victoria Plum in black slate, so my only choice was to opt for a refund. I did think i could fit it but the beams below the floor prevented me from fitting it. The 'No Quibble return' process SPOILER ALERT.... They quibble. THERE IS A £50 return fee. NOWHERE does it state this clearly in the purchase documentation or in the emails they send, and NOWHERE does it state WHEN the return fee needs paying in their (scribbled on the back of a cig packet) terms and conditions. HOWEVER, before a return is commenced they want £50... NO QUIBBLES - I think this is the only place no quibbles actually exists for Victoria Plum. The service was horrific, the search engine was inaccurate and their 'no qibble return' is the biggest load of detritus you're ever likely to read. AVOID AVOID AVOID”

Posted 4 years ago

“The worst customer service ever received. We ordered 2 Taps in July, given 3 different delivery dates and still no Taps. On the last date given, I rang on the day to ensure that they were coming and was told they were en route... Then they didn't show again. Requested a refund a week and a half ago and still no refund. Again just given empty promises when we ring. AVOID!!!”

Posted 4 years ago

“I bought bathroom taps and kitchen taps had so many problems you ring to speak to customer service waited 18mins for them to answer the adviser kept putting me on hold waste of time .Do not buy from them not interested in any issues you have. Stay away from this company.”

Posted 5 years ago

“SHOCKINGLY BAD. Waited all day for a delivery, phoned 3 times , was told it was on way. NO SHOW. Phoned today for refund + told they were OUT OF STOCK. Now due £450 refund, refund call took 25 mins. If I had been told I would’ve ordered diff item”

Posted 5 years ago

“Competitive price for items and excellent communication and delivery service.”

Posted 5 years ago

“quick service around delivery time,items brought of very good quality.”

Posted 5 years ago

“Great product, great price. Quick, excellent service. Was delivered within three days of ordering. Extremely impressive.”

Posted 5 years ago

“Delivered on time”

Posted 5 years ago

“Just ace. They have the best customer service and even the delivery driver was a cheerful chap. Bathroom looks amazing, if I could post a pic I would.”

Posted 5 years ago

«
1
2
3
4
5
»

VictoriaPlum.com is rated 1.6 based on 89 reviews