VictoriaPlum.com Reviews

Name: VictoriaPlum.com
Address: VictoriaPlum.com,Bridgehead Business Park,, Hessle
Rating: 1.62

1.6 Rating 95 Reviews

15 %

of reviewers recommend VictoriaPlum.com

Company Reviews

Questions

Metrics

1.6

Based on 95 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01482 379952

Email:

info@victoriaplum.com

Location:

VictoriaPlum.com,Bridgehead Business Park,
Hessle
HU13 0DG

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VictoriaPlum.com 1 star review on 9th August 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a shower screen, they said I had missed the delivery, I told them we must have not herd them knocking, on the chat (you can’t talk to anyone) said they should have used the Ring door bell, it is linked to three mobile phones, he said the driver would have done that, refused to believe us, so if wanted it redeemed would cost another £36 Or I could cancel it, I cancelled it, I now have to call again as still waiting for money back. Surprisingly bad company!!!”

Helpful Report

Posted 1 year ago

“STAY CLEAR!! They charge you a different amount to what is shown in your basket. Supposedly apply a trade discount which is removed at the point of sale. Delivery was supposed to be free but they charged £14.99. Called them to get this rectified and the advisor constantly spoke over the top, not willing to help, couldn't even tell me what discount had been applied, refused to seek further information to speak to someone more senior. All in all stay well away if you don't want be fraudulently charged an incorrect amount!!”

Helpful Report

Posted 1 year ago

“The worst company I have never dealt with! Bad customer service (if you even manage to get hold of them), product does not arrive in time if at all, location to collect the parcel is a dodgy shop that I was literally scared to go to, the whole thing is a complete nightmare. Don't buy from there even if they seem cheap!!!!!!!!!”

Helpful Report

Posted 1 year ago

“Very bad company. Everything is fine as long as what you buy works... I have contacted them many times for a faulty shower they have sold me, but I could not get neither real answer neither a replacement. I have bought a full bathroom from them and many of the items were scratched or faulty at first look. For these, I have got a replacement since I have contacted straight away but for some of the items I got faulty replcements again and I had to contact them again and again. Now, the shower does not work properly and I cannot get any answer from them. Horrible!”

Helpful Report

Posted 1 year ago

“I would say. Do NOT order grom them. There is NO contact with them after The sell. Useless Company. Never ever again!!!!”

Helpful Report

Posted 1 year ago

“Don't use them! They are happy to take your money and it's all good as long as everything is fine. If you need any help you won't get it. The guy I spoke to at costumer service was a joke. It's a hardship to have anything changed and we made a mistake too. No way to get an extra panel,not even a colour code to match the unit. We were told to get a new unit. Plastic fittings and parts are flimsy. Cistern unit hardly fit. I went with their recommendation and had to cut the side of the panel so the toilet sits in the middle? Out of the 3 units it was the little middle part that was ok. I wish I ordered from someone else!”

Helpful Report

Posted 1 year ago

“Terrible company. Sold me a faulty, unsafe shower enclosure and then refused to let me return for a refund. I opened a Paypal case, which I won, but I had to return it which I could not find a courier to do (2 metre glass panels). £500 down the drain. Would not recommend!!!”

Helpful Report

Posted 1 year ago

“This must be a finance company not a company that actually cares about their customers and experience. There is zero, and I mean zero way of contacting them if you need an answer to a question that is outside of the scope of a 'bot' on their website. So if you spend hundreds of pounds on their site, you got it. Nobody to service your questions... AVOID. Always pay more money but have someone hat picks up the phone. Well worth it. I've had a plumber waiting on parts. I have my package at a newsagent all ready for pick up. But newsagent won't release my package without QR code... here lies the problem. VP has not set me a code. So my package sits there while I need it, and VP have zero accountably for their customers. AVOID. Please save yourself the headache. If you don't believe me, try for yourself. Buy the lowest priced item on their site, and see that you have no way of communication with this company after they have taken your money. I have paid money, I have no product and I have a plumber charing me. Thanks VP. Vile Puke.”

Helpful Report

Posted 1 year ago

“If I could give no stars I would! Exposed shower valve failed in less than three months. Sent me a set of bath mixer taps to replace them. Invoces and delivery notes do not equate. Cannot phone them, have to use chats and they do not reply to emails or issues in a timely fashion. Will not be using them again. Avoid.”

Helpful Report

Posted 1 year ago

“Un-freaking-believable. God awful service. Insanely incompetent customer support team that are basically useless. I write this while i am at my wits end with this extremely unprofessional company. I organize a delivery for Friday and pay extra for it. They tell me they will send me an email on the day of delivery to inform me of my timeslot. Nothing arrives. I use their tracking link and inform myself that my delivery will arrive between 8:39 to 10:39 in the morning. I stay home all morning only to find out no delivery. They have no phone lines so you can try different combinations of words on their chat to finally get to a human being. After querying, our human being tells me there is a delay and it will arrive at 11:50. Meanwhile the tracking continues to state 8:39 to 10:39 while the actual time is already 11am. While i do understand its an estimate - what i do not accept is this estimate doesn’t get updated. How can one plan one’s day?! I wait till 2pm no delivery and i have to leave. Finally i get a msg saying delivery missed and i have to now pay 40 quid… thats right, 40!!! To reschedule. And i have to use the stupid chat again. So i ask for a reschedule for Monday. But they say no can do as they dont do deliveries on Monday. (Btw their website says otherwise but nvm no big deal i ask for a Tues delivery then) Now this time the human on the other side says someone will contact me to take payment. I wait the entire Friday, Saturday, Sunday - no email link no phone call no request for payment. I chat these people again on Monday and escalate this, and they claim someone will call by 5pm for my Tuesday delivery but if i don’t get a call by then, i should chat them again. I ask if they have my number on file. You know, just in case I’m not being fair and they don’t have it. They chat it back to me quoting my number correctly. So, i think ok lets wait they have the right number. Of course, i should have known they are completely unreliable based on various experiences. So no call and guess what? At 5pm when i chat them again i am informed that all humans are gone and i will have to try again tomorrow. Its now Tuesday. And i try again - they email me back saying they don’t have my number asking for it (remember me checking yesterday?) so i reply with my number again. They respond that someone will call back. ITS NOW WEDNESDAY. Need i say more? Avoid like the plague if u don’t want to lose a couple years off your lifespan from this company’s unfair and dirty business practices. PS: everything was recorded so everything i have written here can be evidenced and proven. Go to other companies i used Wayfair and have had way smoother experience! Not worth even saving 100 quid to deal with this sort of unethical business!”

Helpful Report

Posted 1 year ago

“Used to be a good company but am devastated by how poor the unit I’ve bought is. I want to cry each time I go into the bathroom. This replaced a unit I bought from them a few years ago where the sink cracked as something fell into it. They could not replace the sink. I ordered a new unit from them and it was fitted before I realised how awful it is. There are gaps so dust can get in. I bought this to replace a two drawer unit and the drawers are so much more shallow and so much space is wasted I can’t even stand a small bottle of foundation. I have no idea what I am meant to use this for. The design and manufacture is poor. I have lost half the storage in my bathroom. I have tried to discuss this with them and the customer service has been atrocious, they can’t be got hold of. I have asked the, to call me and nothing. Are they in difficulty? Have they no staff? Avoid this now travesty of a company.”

Helpful Report

Posted 1 year ago

“Ordered a freestanding bathtub on Black Friday. My order number is 0003857719. Filled for a return on 3rd of December. VictoriaPlum had me waiting on 8th for a no show pickup scheduled 5 days in advance. Now, 10 days later after chatting twice to them, they are still asking for my email address after having them sent me at least 5 emails( all received, thank you) My house is a deposit for you, Victoria Plum. You should be paying me a deposit fee ,as per our agreement I already made a request for return in do time! I am writing today to all legal channels to find out what can be done so the item will make it's way out of my house. Never will deal again with you. By the way, I have sent you both my email address. It's the pickup from one of them, this is why you can't find my place? Return: opyr2tkn Order: 1xscd92e Return method: Home collection Courier: VictoriaPlum.com Collection date: 8th December 2022 Collection address:”

Helpful Report

Posted 1 year ago

“Dreadful service absolutely no customer service. You cannot contact via phone or email just generic robot computer based service. Basically if you need to return a big item they will rob you of £60 for the pleasure. Will never use again and definitely would not recommend.”

Helpful Report

Posted 1 year ago

“Trying to arrange a collection no tel no. Just bot chat, useless. Do not use avoid avoid avoid.”

Helpful Report

Posted 2 years ago

“Ordered in stock items, due to be with me 4-7 days. After 3 weeks I received nothing. On hold for 45 minutes to be told items not shipped because one item out of a number was out of stock. Was told the out of stock item could be on hold and the others would be shipped next day delivery. That was ok. So two days later. Another 50 mins of hold to be told items are waiting for out of stock item! No next day delivery. I was once again offered next day delivery but I don’t trust this company t all. I was promised items would come today and have a tradesman coming this evening to fit. I cancelled my order, over £300. To add insult to this ridiculous lack of service situation, they have taken my money and I have to wait 5-10 days to get it back. Avoid this company at all costs”

Helpful Report

Posted 2 years ago

“Shocking. Product was rubbish, ordered a toilet and the lid didn’t fit, also the base was wonky so doesn’t flat on the floor I have been trying to contact them but can only speak to a chat system, was told I would have to pay £59.99 for a collection of the faulty product which I declined, they then said as it was faulty they would collect it and I would get a date via email. This hasn’t happened yet. I am without a toilet and now out of pocket. I would never use this company again, better to Doran’s a bit more money to get a better product and better customer service.”

VictoriaPlum.com 1 star review on 6th December 2022

Helpful Report

Posted 2 years ago

“Victora Plum has given me the worst and most unprofessional service I have ever experienced. It has been utterly pathetic. I have been left waiting for over a month to order a single functional toilet. So far, I am at 4 attempted deliveries with no working toilet to show for it. I’ve had 2 deliveries, that just never showed up with no way to track them and no word from the company to say that they won’t be coming. I now had two deliveries that have arrived broken and unusable, and in once case dangerously shattered. Both arriving over a month late. As a result, I am considerably out of pocket, with builders waiting for this simple but key component that just keeps not arriving in a useable state. Victora Plum couriers have refused to take the defective toilets away and so now have two useless and dangerous, broken toilets sitting in my living room just in time for Christmas. Appalling customer service via the online portal with humans that try every lie possible to get out of doing what is right or will do the minimum necessary only if really pushed. A total refusal to take a simple phone call or attach a single human to try and resolve the issue from start to finish. This means that each time I must start the story from the beginning again and again. Each time I reach out this story is getting more and more unbelievably farcical. Easily the worse customer experience I or any of my contractors have ever heard off. Victora plum is a total must avoid!”

VictoriaPlum.com 1 star review on 1st December 2022

Helpful Report

Posted 2 years ago

“Very poor after sales service . not helpful at all. not even prepared to sell me a replacement part ? This would absolutely stop me from making another purchase from this company . I suggest you think carfully before placing you order! just in case something does not work out .”

Helpful Report

Posted 2 years ago

“TERRIBLE COMPANY!! Purchased a shower door from them. Door arrived, so removed old door ready to fit. Began to fit and at the end and found that one part of the trim was scratched badly when Unpacked. Contacted them (can only contact via web chat). Very unhelpful customer service person told me I can’t have a replacement trim as I have already installed the product! She said I should have checked every piece in detail for any damage before installing any part. AVOID”

Helpful Report

Posted 2 years ago

“Awful customer service. My toilet arrived faulty and I sent proof in the original packaging showing it clearly hasn’t been used and the company refused to do anything about it. It’s appalling that a company can provide you with an unusable item and think it’s acceptable to not do anything about it. Definitely avoid using them.”

Helpful Report

Posted 2 years ago

VictoriaPlum.com is rated 1.6 based on 95 reviews