Shocking. Product was rubbish, ordered a toilet and the lid didn’t fit, also the base was wonky so doesn’t flat on the floor I have been trying to contact them but can only speak to a chat system, was told I would have to pay £59.99 for a collection of the faulty product which I declined, they then said as it was faulty they would collect it and I would get a date via email. This hasn’t happened yet. I am without a toilet and now out of pocket. I would never use this company again, better to Doran’s a bit more money to get a better product and better customer service.