Awful. I opened a trade account and was greeted with a personal manager of my account. Any emails sent to her are 'undelivered'. I had a problem with an item and its impossible to get hold of someone to discuss it. You HAVE to use the stupid online chat which takes about an hour to get the information to someone. They agreed to collect my item and issue a refund. I left the item out as discussed and had it in writing from them they would come to my home, instead they went to my mothers house to collect it. I went through the whole process again to explain their mistake, they agreed they were at fault and rescheduled, again I had it in writing that they would come to my home address and yet again, they turned up at my mothers house. Now I'm going to have to keep the item and wait until I have another job I can use it on (bathroom fitter), since I've invested so much time trying to return it, its not even cost effective to bother now. I'll NEVER EVER use this garbage company again.