It is regrettable to have to rate an experience as poor as I approve of Vileda as a brand. I did not receive confirmation of my transaction or delivery notice from Vileda, I called and one of your helpful staff indicated all was ok and on its way. When I did then finally receive the products which did not arrive on one working day as promised, both the broom handle and dust pan handle had been damaged in transit with a kink in the metal, very disappointing.
