Worst place ever to use. Poor excuses and rubbish delivery... Used them on 2 occasions now for medication since my dog had a stroke and on both occasions medication has not turned up in the time promised and on both occasions has cost me double the price due to the fact I have had to go back to the vets to get more medication.. apparently when you pay for first class post and given a delivery date that doesn't mean that will be date you will actually get the medication... So allow 3 to 5 days for delivery actually means as I was told allow up to 2 weeks. I will never be using again and even though was told on 2 seperate days order would be dispatched it wasn't... wouldn't even upgrade my postage... Was even told that they do have up to 9000 orders a day so couldn't ever actually guarantee delivery dates.. stay away and use somebody else would be my honest opinion if you value you're pet's life for requires medication. I have now switched to Pet drugs online who after 1 quick call about viovets incompetence completed my order and even dispatched next day delivery for me even after there delivery time slot cut off... I know where my future business shall be