I ordered urgent medication for my dog, they said they would send it asap. Well I had to ring them and remind them of order again next day because it hadnt arrived. Then they said next lot of meds would follow a day after first order, well that didnt come either. So I sent emails asking where my dogs meds were. He has gone 2 days without any. Then they sent an email saying it had been sent 2nd class after my complaint. What kind of customer service is this? I have used them for 5yrs nearly for my dog food so you'd think there would be some kind of custo.er loyality. They dont reply or listen, very poor service indeed!