I am writing to express my dissatisfaction with the recent decline in the quality of service provided by your company. Previously known for its reliability and excellence, it is disheartening to witness the current state of affairs, which has resulted in a waste of customers' valuable time and compromised animal welfare. My initial order placed during the winter season faced significant delays, prompting me to initiate a cancellation. However, the order was eventually dispatched, leading me to believe that this may have been an isolated incident. Regrettably, a subsequent order placed to cater to the urgent needs of my animals, who require additional calories and are due to give birth soon, has encountered similar issues. Despite an estimated delivery date of March 1st, the order remains in the "awaiting for courier" status as of March 5th, with no tangible progress since my initial inquiry on March 2nd. I suspect that the company may be experiencing stock shortages, which should have been communicated transparently to customers to avoid unnecessary waiting periods. As a result, I have sought an alternative solution through a reliable provider to ensure the well-being of my animals. It is deeply concerning to witness the deterioration of what was once a reputable company. In light of these circumstances, I strongly recommend that customers seeking reliable and timely services for their animals' health consider alternative options.