Absolutely love VIOVET for my dogs and horses. Products are much cheaper and the real thing not a poor substitute. Our deliveries are always prompt and notified. I have never needed to return or request a refund but when ai halved the quantity of a recent order due to my vet completing the prescription wrongly, they immediately credited my account with the difference. I highly recommend VIOVET. Communication is easy with prompt responses to emails or you can actually call them, (yes really) and get a friendly knowledgeable and helpful response. Whats not to like?