Kashif Siddiqui
VIP Holiday Booker was very helpful although a bit slow to respond on queries before the stay. Their prices were generally higher for the same tour or service that you can get elsewhere. In General there does not seem to be much regulation on price control in Croatia in general. I booked everything through this company including car rental which has not gone smoothly. The car was booked with full insurance and zero excess. We unfortunately had an accident at the villa where the car hit the gate. Firstly the owner charged me 200 euros to just get a strip of paint claiming that the whole gate needs to be painted, I wonder if this was done and if someone (Tour Company) can show me the evidence of full gate painting! Then came the bigger disaster that I have been charged multiple sums to my credit card since we left, by the car rental company (Uni Rental) despite having "Full Insurance" without any excess. The irony is that the only two people reluctantly contactable are the agent at the return location and VIP Tours Office. Despite numerous assurances, no one has contacted me by email or phone to explain the reason. Very bad service and a rip off on part of the companies!!!
1 year ago
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VIP Holiday Booker has a 4.8 average rating from 1,891 reviews

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