VIP Holiday Booker Reviews

4.8 Rating 1,482 Reviews

99 %

of reviewers recommend VIP Holiday Booker

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Poljicka cesta 20A, Split, Croatia
Split
HR-21000

VIP Holiday Booker 5 star review on 22nd October 2022

Thomas J.

136

Anonymous

Anonymous // 01/01/2019

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“Danijela from VIP Holiday Booker helped us with transfers and organized a day tour to Trogir for us. Great service from everyone!”

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“The service provided by the agency was excellent. They were available at all times to answer all our questions.”

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“Die Agentur, mit dem wir gebucht haben empfehle ich auch, Freunde haben uns die Agentur empfohlen und die haben uns nicht enttäuscht!”

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“This is the first time that we traveled with them and we were amazed. Booking was easy and the VIP holiday package was excellent. We will use the VIP holiday booker again.”

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“Thank you vip holiday booker! From website, to customer service and our concierge agent,.. everything was great!”

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“Man merkt, dass VIP Holiday Booker einfach alles dransetzt, dass sich die Gäste wohl fühlen. HERZLICHEN DANK DAFÜR!”

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“Die Agentur ist auch Super, die haben uns mit allem geholfen und unserem Aufenthalt viel leichter gemacht!”

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“Die Lucia von der Agentur war mit uns im Kontakt währen unserem Aufenthalts und die war sehr freundlich.”

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“The concierge service was professional, and we recommend it 100%!”

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“Our concierge agent Danijela was very helpful and made very good restaurant suggestions.”

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“Bad experience; the cooperation with Home to go didn't work. The dog we brought with us, which was accepted by htg when booking (we had the voucher in our hand), was the irrational trigger for the unexcused gaffes by her employee Ana Bonjolo, alias VIP concierge. We have never experienced humiliation on such a scale before. We have been booking vacations with dogs for decades; anything else is out of the question for us. If mistakes happen within agencies, they should not be communicated to guests over and over again by slipping words. There was something bullying about it. such as B. Sehr geehrte Herr Thosold, ich hoffe Sie haben einen schönen Tag. Der Villa Manager hat mich gerade informiert, dass Sie einen Hund mitgebracht haben. Die Haustiere sind leider in dieser Villa nicht erlaubt und Sie haben mich nicht über den Hund informiert. Ich bitte Sie den Hund in das Hundehotel zu bringen oder der Besizter wird gezwungen sein, Ihre Reservierung zu stornieren und Sie werden das Haus verlassen müssen. 🐾solche, und andere Mitteilungen kamen immer wieder……..???????? Das war die Buchung einer Villa mit NICHT beheizten POOL!!!!!!! PS: High praise goes to Ms. Maja, the receptionist on site, who has heart and mind and acted with tact. Maja took great care of us and had noble words ready for us even after we had left.”

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Dear Mr. Thosold, thank you for taking the time to write your review. Once again we would love to thank you for staying with us with your family and we hope you enjoyed Villa Adria View I. We are sorry about your bad experience but we are also sad that your review and complaint are addressed to VIP Holiday Booker and our agents. As you already wrote you made the booking through Home to go booking portal and not with us so we can not be responsible for the wrong pet policy. We tried to contact you before your arrival to arrange the check-in details, but we didn't receive any response from you. We have also never been informed you will be bringing a dog with you. If we were, we would have informed you that this villa has a strict no-pet policy. On the day of your arrival, the owner of the villa, whom we represent directly, contacted us and demanded to inform you that your dog is not allowed to stay. He said warm words about you and your family but demanded your dog to leave. Our agent was just a messenger in this case, representing the best interests of the villa owner and staying at your disposal. Luckily, the housekeeper Maja who you met in person at the villa was your mediator and begged the owner to make an exception for you so you could stay as planned. We understand you were not happy to read our message and notice about the pet policy, but also you should have been aware that the intention of bringing the dog must be announced in advance. Also, we would like to point out that although you booked through another portal, we run the bookings for this villa and always contact our guests directly prior to their arrival. Villa Adria View I where you stayed has a heated pool, but the pool heating is not functional in December and January because of very low outdoor temperatures. Even when it is turned on to the maximum temperature the water cannot be heated pleasantly for swimming because the pool is open and too big. We hope the rest of your experience was pleasant and that you enjoyed villa amenities, the local area, and Christmas time in Dalmatia. Sending best wishes, Your VIP Holiday Booker Team

“VIP Holiday Booker arranged private transfers for us to and from the villa, so we did not have to worry about that. Taxis are also easily reachable to go to Sibenik.”

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“VIP concierge service was impeccable, organizing multiple day trips and transfers for us. We recommend their services as well as trips to Bol and Vis.”

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“Lucija war sehr gut erreichbar und hat sich stets schnell gemeldet, wenn wir fragen hatten. Top Service!”

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“Thank you VIP Holiday Booker for an amazing experience! You have thought of everything that we may need for a perfect Croatian vacation!”

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“Die Zeljka von der Agentur hat uns alle Empfehlungen gesendet und das Urlaub viel leichter gemacht.”

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“The communication with Danijela from the VIP Holiday Booker Agency was super nice and easy. We got great tips about where we could go and what we could visit around the area.”

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“Lucija von der Agentur war mit uns von Anfang an im Kontakt und hat alles leichter gemacht, Vielen Dank!”

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“Ana von der VIP Holiday booker Agentur hat uns eine tolle Bootstour organisiert. Sobald wir etwas gebraucht haben, wurde uns sofort geholfen – vielen lieben Dank!”

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“Eine wirklich tolle Service von dem Agenten und Villa Manager, wir wurden gerne mit Ihnen wieder arbeiten.”

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VIP Holiday Booker is rated 4.8 based on 1,482 reviews