Johann Thosold
Bad experience; the cooperation with Home to go didn't work. The dog we brought with us, which was accepted by htg when booking (we had the voucher in our hand), was the irrational trigger for the unexcused gaffes by her employee Ana Bonjolo, alias VIP concierge. We have never experienced humiliation on such a scale before. We have been booking vacations with dogs for decades; anything else is out of the question for us. If mistakes happen within agencies, they should not be communicated to guests over and over again by slipping words. There was something bullying about it. such as B. Sehr geehrte Herr Thosold, ich hoffe Sie haben einen schönen Tag. Der Villa Manager hat mich gerade informiert, dass Sie einen Hund mitgebracht haben. Die Haustiere sind leider in dieser Villa nicht erlaubt und Sie haben mich nicht über den Hund informiert. Ich bitte Sie den Hund in das Hundehotel zu bringen oder der Besizter wird gezwungen sein, Ihre Reservierung zu stornieren und Sie werden das Haus verlassen müssen. 🐾solche, und andere Mitteilungen kamen immer wieder……..???????? Das war die Buchung einer Villa mit NICHT beheizten POOL!!!!!!! PS: High praise goes to Ms. Maja, the receptionist on site, who has heart and mind and acted with tact. Maja took great care of us and had noble words ready for us even after we had left.
1 year ago
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