I placed on order on 28th April 2020. Aramex shipment info received on 30th April. Item sent to sorting facility on 5th May. Item dispatched on 6th May. Item delivered and received on 12th May. All this whilst the world is dealing with Corona! So, speed of delivery is 5*. Between 6th May and 12th May, I exchanged messages with VIP through the customer portal on the website. I was reassured that the item was with Aramex and I was given my shipment tracking number. So communication is also 5*. After having made my online order, I was concerned that the item may be a fake. A lot of bad reviews suggested this company sells fake perfumes and other items. Well, I can categorically say this perfume is 100% real! It is a demonstration bottle (has the little imprint on the side). As per the item description, the bottle is missing a cap but I don't care. I knew the cap was not included. The perfume is genuine. I have compared it to the original which I have. So the product is also 5*. I am sorry for those here who have not had a 5* experience. But on my dealings, VIP is great and I saved a lot of money.