If you are from North America, Australia and many other countries outside Europe and you rent a car through VIPCars you’ll lose your money without getting the service you paid for. At the time of my reservation, the company took immediately 201$ deposit from my credit card and sent me a voucher. However, when I went to pick up the car from the rental car company, they declined to provide the car on the basis that I don’t have a valid International driving permit. They told me that having only a North American one is not accepted, you need two. On the voucher VIPCars sent me, they deliberately omit to say that drivers from North America must have an International driving permit in addition the regular one. Instead they say that “A full driving license must have been held with no major endorsements.” The small print later says that only permits from EU/EEC countries and Geneva/Vienna Convention on Road Traffic member countries are accepted and an International driving permit is also accepted. It doesn’t say that you need both. It happens that I have rented cars previously directly from the same rental car company at the exact same location and counter and they have never asked for the International one. As a matter of fact, after my reservation was declined, I went to the next counter to another major rent-a-car company and rented a car on the spot without any problems. They laughed when I mentioned that I don’t have an International driving permit. Maybe if I have dealt directly with the rent-a-car company and not through VIPCars, the outcome would have been different. Anyway, after declining the VIPCars reservation, the rental car company cancelled it, and they told me to contact VIPCars to get my deposit back which I promptly did. To the 3 emails I sent, I got an unVIP treatment, and a point blanc refusal to give me my money back, even if I have not received the service I have paid for. The reason they gave me was, cit.: “We would also like to inform you that we are unable to refund the booking amount as the booking time has already passed.” It wasn’t. The rental car company cancelled the reservation at the time that was mentioned on the voucher. It’s certain that VIPCars are deliberately using this schema to deceit their customers from North America, take their money and then decline to reimburse them for the service that has not been provided. I’m sure that happed to others, so if you don’t want to happen to you, please do yourself a favour and stay away from VIPCars.