P Morgan, Northamptonshire, (UK)
The agent that dealt with my query was Sofia Jones. I had a problem in that even after waiting for three days I hadn't received my Reservation Confirmation Code via email although I had received the confirmation reference number for a successful reservation. Sofia resolved the issue for me extremely efficiently and quickly. It was a pleasure to have someone providing the necessary and appropriate resolution in the way that she did. I am very pleased with her excellent service.
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